Reservation/Ticketing

Reservation & Ticketing

RESERVATION

Call:
+1 905 946 2228 (ECAD – Mon – Fri: 0900 – 1800, Sat: 1030 – 1530)
+1 604 270 1236 (WCAD – Mon – Fri: 0930 – 1800, Sat: 1000 – 1500)

If you are looking for fare quotes or making a new booking, please visit https://agent.royalscenic.com today and login to search/make bookings. If you don’t have an account, contact your account manager to setup your account and also know the benefits we are offering to agent partners.

QUOTATION

You can come to our PCC/Office ID to check our fares and for quotation.

Please talk to your account manager to setup the bridge access.

EAST/WEST
Amadeus – YTOC4216X
Sabre – 32QC
Apollo – 25RO

TICKETING

Ticketing Hours:
Toronto office (Mon-Fri) 0900-1800 EST, (Sat) 1030-1530 EST, (Sun & Holidays) CLOSED
Vancouver office (Mon-Fri) 0930-1800 PST, (Sat) 1000-1500 PST, (Sun & Holidays) CLOSED

** Once the file is queued, if agents do not receive the e-ticket or invoice within 1 hour, please follow up with a call **

PNR TRANSFER INSTRUCTIONS (Only for Ticketing)
GDS formats for transferring the PNR from your PCC to RSH are outlined below. The user must have supervisory capability in their respective GDS to perform these functions. You may need to contact your GDS Help Desk for further assistance.

SABRE

T2F1 I3A9
6¤TA/T2F1-YY

YY stands for the two letter initials of the person releasing the PNR

Send email to YYZTKT@Royalscenic.com with Subject Line: Sabre PNR – XXXXXX, Please Issue

6¤TA/I3A9-YY

YY stands for the two letter initials of the person releasing the PNR

Send email to YVRTKT@Royalscenic.com  with Subject Line: Sabre PNR – XXXXXX, Please Issue

APOLLO

2A1G (Q88) 23JU (Q88)
QEP/2A1G/88 QEP/23JU/88

AMADEUS

YTOC4211R (Q88) YVRC4212L (Q88)
ES/GYTOC4211R-B <enter>
RFXX <enter> XX Agent Name
ER <enter>
QE/YTOC4211R/88 <enter>
ES/GYVRC4212L-B <enter>
RFXX <enter> XX Agent Name
ER <enter>
QE/YVRC4212L/88 <enter>

GENERAL TERMS

• Create the PNR in your own GDS and transfer it to Royal Scenic for ticket issuance. For any emergency bookings, please contact our call center at 1-888-302 8886 (Eastern Canada) or 1-877-736-6028 (Western Canada) for immediate assistance during office hours.

• Please remember to get your tickets queued to us and issued at least 4 – 5 hours before the airline ticketing deadline. If you contact us in the last minute, it may be difficult for us to process the booking.

• Once you queue the booking, our regular turnaround time for ticketing is within 1 hour. Please bear with us for any inconvenience.

• Prior to sending the PNR (Standard Instructions)
1) Please verify the RSH fares and rules at www.royalscenic.com
2) In order for RSH to receive the PNR, the agent must complete the transaction with Receive and End entry. Once the PNR is transferred, our Royal Scenic representative will take action and document on file and process your request accordingly.
3) Upon completion of the PNR with passenger’s Date of Birth, Form of Payment and fare rule validation, PNR may be released to RSH for ticket issuance.
4) Please append RSH Net Price, Form of Payment, the amount to be billed to the credit card & document delivery email address.