Privacy Policy

Royal Scenic Limited (RSH) respect your right to privacy.

We recognize that you have provided, and will, from time to time be providing us with information (“Information”) about your company, your own personal information as a retail travel agent and those personal information of the end-user customer such as name and contact information including email addresses, information relating to sales and service transactions and credit information. All three parties as mentioned above will be referred to as (“you”) in the balance of this document. In some cases, additional personal information is also collected such as date of birth, marital status, passport/ visa number, loyalty program/ club number, credit card number, health information and other information to prove your personal identity. In addition to this required Information, you may have also provided, or be providing, optional Information, such as information about purchase patterns and personal preferences and demographics through participation in our questionnaires, contests and surveys or simply by browsing our company Website through the use of “cookies” through the transmission of data on the Internet.

The collection of Information depends on the way you do business with us. Generally, we gather information by various means including over the telephone at our call centres, over the Internet via the Website or by email and during face to face meetings.

As a leading tour wholesaler and air consolidator, we deal with various trusted industry third parties that may have limited access to the Information we hold for the purpose of delivering the product and services that you have purchased from us. These third parties include airlines, hotel & car rental companies, local land tour operators, insurance companies and other travel related suppliers. We restrict their access to the Information we hold and disclose only if necessary as required to complete the sales and service transaction.

How do we use the Information?

As part of our on-going sales and services relationship with you, we use, disclose and retain your Information specifically for the purposes of completing sales, service and credit transactions with you, responding to your requests and providing you with recommendations for products, services and information, improving our products and services, better understanding your needs and including you in marketing and promotional campaigns, conducting market research or competitive analysis to aid in our company strategic development and all as described in more detail as follows.

Limiting our use and disclosure of your Information
If you prefer that we do not use or disclose your Information for any or all of these purposes you may notify us of such at any time, subject to any legal or contractual restrictions, by contacting us as indicated below under “How to Contact Us”. If you do not notify us, we will consider you to have consented to our continued use and disclosure of your Information for these purposes. We will not use or disclose your Information without obtaining additional consent from you if your Information is not needed for any reasons as identified in this document. Should we wish to use your personal information for a purpose not mentioned in this document that we feel might be of interest to you, we might use your contact information to ask you for prior consent.

Our use and disclosure of your Information for marketing purposes
We may use and disclose to each other your Information (other than financial information) for the purposes of selectively including you in those advertising and marketing campaigns designed to increase the awareness of RSH products and services and those advertising and marketing campaigns designed to promote the goodwill associated with our businesses which we believe will be of interest to you. Some of our advertising and marketing campaigns include sending out newsletters and promotional offers.

Our use and disclosure of your Information for required purposes
We may use, share among us and disclose to the third parties described in this document, any or all of the Information we have collected to the extent that its use and disclosure are necessary for us and the third parties described to fulfill our service obligations to you and accomplish the following purposes:

RSH may disclose your Information to third parties such as credit reporting agencies to assess your application for credit and obtain a credit report about you;

RSH may verify your Information with third parties such as your bank and employer, credit reporting agencies and other credit providers to confirm the Information you provided to us in support of your application for credit; including employment and banking Information, or to update such Information.

RSH may disclose your Information to third parties such as collection agencies to monitor, service and collect any amounts owed by you to RSH.

We may also use and share your Information among us to respond to your request for products, services or information, improve the quality and efficiency of the services, information and products we provide to you, including asking you directly for additional consent.

We hold your Information as long as we feel is necessary to effectively provide our products and services to you for the various purposes as outlined in this document or as required by the law.

All Information is safely secured on the premises of RSH including computer and paper records with restricted access by designated company officials. Unauthorized access is strictly prohibited.

How to Contact Us
At Royal Scenic, we are committed to safeguarding the privacy of our customers while providing unique products and services with outstanding value.

If you wish to withdraw or change your consent to our use and disclosure of your Information, or if you wish to review, or update your Information, or if you have a complaint on our procedures as related to our privacy practices, or if you would like any additional information please contact us directly by calling 1-888-302-8886 or email . Please note that by notifying us not to use or disclose your Information for some of these purposes may affect our ability to provide you with products and services.

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